Thank you for shopping with Usbene. The following Shipping Policy explains how orders are processed, shipped, and delivered. Our goal is to make sure your tapestry arrives safely and within a reasonable timeframe.

DOMESTIC DELIVERY

We currently ship within the United States and deliver to all 50 states.

At this time, we do not ship to offshore U.S. territories or PO Box addresses.

Orders can be delivered to military locations, including APO, FPO, and DPO addresses.

FREE U.S. SHIPPING

We offer free shipping on all orders delivered within the United States. There are no additional shipping charges applied at checkout.

Our trusted shipping partners include USPS and DHL, which help ensure reliable delivery of your order.

HANDLING ORDERS

Orders are prepared within 1–2 business days before shipment.

• Cut-off time: 12:00 PM (EST)
• Orders placed after the cut-off time will begin processing on the next business day.

Business days: Monday through Saturday.
We do not process or prepare orders on Sundays or public holidays.

SHIPPING TIME

Once your order has been prepared and shipped, the shipping time is 3–5 business days.

This means the total estimated time to receive your order is 4–7 business days from the time it is placed.

Please note that these timeframes are estimates only and may be affected by external factors such as:

• High-volume periods (e.g., Christmas, New Year, holiday shopping seasons)
• Severe weather conditions
• Carrier delays
• Unexpected logistics disruptions

TRACKING INFORMATION

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and delivery details.

Please note that online tracking updates may take up to 48 hours to appear after the shipment has been processed by the carrier.

DELIVERY ISSUES

If your package arrives damaged, or if there are any problems with your delivery, please contact us as soon as possible so we can assist you.

In some cases, packages may be returned to the sender due to incorrect addresses, failed delivery attempts, or other carrier-related issues. If this happens, our support team will work with you to arrange a solution.

We recommend checking your shipping details carefully at checkout to help avoid delivery delays.

CONTACT US

If you have any questions about shipping or need assistance with your order, please feel free to contact us.

• Contact page: Available on our website
• Email: support@usbene.com

Customer Support Hours:
Monday – Saturday
9:00 AM – 5:00 PM (EST)

Our team will do our best to respond as quickly as possible.