At Usbene, we want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to ensure a smooth process.

REFUND POLICY

Customers may request a return or refund within 30 days of receiving their order.

To be eligible for a refund, items must meet the following conditions:

• New and unused
• Original packaging intact
• All tags and accessories included

Important: Returns sent without prior contact with us may be refused, and refunds will not be processed.

REASONS ELIGIBLE FOR REFUND

Refunds may be requested for reasons including, but not limited to:

• The item no longer suits personal preference
• Item damaged or defective due to manufacturing
• Item arrived incomplete or missing parts
• Customer changed their mind about the order

RETURN FOR REFUND PROCESS

To initiate a return, please follow these steps:

1. Contact us via email or contact form on our Contact Page
2. Provide proof of purchase and photos if applicable (damaged or defective items)
3. Wait for our response and receive a prepaid return label

Return timing:

• Items must be returned within 14 days of receiving the prepaid return label.
• Package the item carefully to avoid damage during transit.

Return method: By mail
Return address: 4069 Erie St, Willoughby, OH 44094, United States

RESTOCKING FEE

• Items damaged or defective due to our error are not subject to any restocking fee
• All other returns are subject to a $5 restocking fee per product

REFUND TIMING AND METHOD

Refunds will be issued to the original payment method used at checkout. Once we receive and inspect your returned item, the refund process typically takes up to 10 business days.

Please note:

• If your refund takes longer than 10 business days, it may be due to your bank or PayPal processing times, which can vary.
• During peak seasons or due to unexpected delays in our return center, refunds may take slightly longer. We appreciate your patience in these cases.
• You will receive a confirmation email once your refund has been processed.

If you do not see the refund in your account after the expected timeframe, please contact us so we can assist in tracking it.

EXCHANGES

We do offer exchanges for eligible items. Please visit our Exchange Policy page for more details.

CONTACT US

For all questions regarding refunds, returns, or exchanges, please reach out via:

• Email: support@usbene.com
• Contact page: contact page

Customer Support Hours:
Monday – Saturday
9:00 AM – 5:00 PM (EST)

Our team is here to assist and ensure your return or refund process is smooth and straightforward.