At Usbene, we understand that sometimes you may need to cancel or modify your order. To ensure smooth handling, please review the guidelines below.

TIME FRAME

Orders can be edited or canceled within 6 hours of placing them. After this window, changes may no longer be possible due to order processing.

MODIFYING YOUR ORDER

You may request modifications such as:

• Changing shipping information
• Updating products or quantities

If your modifications result in a price difference, we will notify you. Any additional charges must be paid before your order can be updated. Refunds for reductions will be processed as part of your order update.

To modify your order, contact us immediately via:

• Email: support@usbene.com
• Contact form: Available on our Contact Page

Please include in your message:

• Your order number
• The requested changes
• Reason for modification

CANCELLING YOUR ORDER

To cancel an order, contact us within the 6-hour window using the same methods above.

• Full refunds will be processed within 10 business days to the original payment method.
• Once the order has been shipped, cancellation may no longer be possible, and you may need to follow our return policy instead.

CUSTOMER RESPONSIBILITY

Customers are responsible for checking all order details carefully before submitting changes or cancellations, including shipping information, product selection, and quantities.

CONTACT US

For any cancellations or modifications, please reach out promptly via:

• Email: support@usbene.com
• Contact page: contact page

Customer Support Hours:
Monday – Saturday
9:00 AM – 5:00 PM (EST)

Our team will do our best to respond as quickly as possible.